Ndoto
Returns and Refunds
Services
Please send us an email if you would like to cancel an order.
Return policy
Eligibility for Returns
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Customers have 14 days from the date they receive the product to initiate a return.
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Items must be unused, in the same condition that they were received, and in their original packaging.
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Proof of purchase or order number is required for all returns.
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There are no refunds for products purchased on sale
Return process
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To initiate a return, customers should contact our support team within the 14-day window.
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Once the return is approved, we will provide instructions for shipping the item back.
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Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Refund process
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After receiving and inspecting the returned product, we will notify the customer of the approval or rejection of their refund.
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Approved refunds will be processed to the original payment method within a specified period.